Is Fiberspark available where I live/work?
Fiberspark Internet service is currently available in Collegetown and will soon be expanding into the
Belle Sherman neighborhood. If you don’t live in either of those areas, you can enter your information
to be notified when we come to your neighborhood.
What makes Fiberspark better than the alternatives?
At 20 times the speed of cable Internet, Fiberspark is the fastest home Internet service you can get in Ithaca.
As a local company, we are committed to honest and transparent pricing and go the extra mile to provide responsive
How reliable is Fiberspark Internet service?
Since the fiber optic technology that we use is much more advanced than the copper wires maintained by the cable and
telephone companies, Fiberspark service is not subject to the slowdowns that you might have experienced with cable
Internet (e.g. in the evening when lots of people are trying to get online). The Fiberspark network is engineered
from the ground up for reliable Internet service.
Does Fiberspark provide a wireless router?
Fiberspark does not provide wireless routers. You can purchase your own wireless router and we can help set it up
for you during installation. For the best performance we recommend routers labeled as “wireless AC” or “Gigabit” because these are made to
support the connection speeds that Fiberspark provides. If you need a recommendation, check out our favorite router
review article: Best Wi-Fi Router
for a couple of great options.
Belle Sherman Specific
What is the timeline for installation in Belle Sherman?
Soon after each of our zones qualifies for fiber Internet, we will close out the signup process for that zone and begin the
engineering work to bring fiber to signed up homes in that zone. The time from closing signups to service being installed and activated is about 3-4
months, most of which is spent waiting for licenses to attach our fiber cables to the utility poles.
Have a different question? Get in touch.