THE POWER OF FIBERSPARK
01
What makes Fiberspark better than the alternatives?
Most "high-speed" providers still use aging copper wires for the last-mile to and within your home, which can cause lag and evening slowdowns. Fiberspark is 100% fiber-to-the-home.
This means:
• Symmetrical Speeds: Your upload speeds are just as fast as your downloads—perfect for video calls and gaming.
• Lower Latency: No more "lag" during peak hours.
• Reliability: Fiber is immune to many of the issues with old copper lines.
Still have questions? Contact our team at 607-383-0595.
This means:
• Symmetrical Speeds: Your upload speeds are just as fast as your downloads—perfect for video calls and gaming.
• Lower Latency: No more "lag" during peak hours.
• Reliability: Fiber is immune to many of the issues with old copper lines.
Still have questions? Contact our team at 607-383-0595.
02
Is installation included? How about a router?
Yes, we include professional installation at no additional cost for any home in our service area. For Wi-Fi, you are welcome to use your own router (Wi-Fi 6 or 7 models recommended), and save yourself $5.00/mo. That said, we recommend going with ours as it makes troubleshooting simpler should the need ever arise.
Still have questions? Contact our team at 607-383-0595.
Still have questions? Contact our team at 607-383-0595.
03
Is Fiberspark available where I live/work?
We are rapidly expanding with a focus on where the need is greatest! Fiberspark now has service in portions of over a half dozen counties in upstate NY.
The best way to find out for sure is to visit our "Find a Location" page for your community.
Still have questions? Contact our team at 607-383-0595.
The best way to find out for sure is to visit our "Find a Location" page for your community.
Still have questions? Contact our team at 607-383-0595.
04
How reliable is Fiberspark Internet service?
At 10 times the speed of cable Internet, Fiberspark is the fastest home Internet service you can get. As a local company, we are committed to honest and transparent pricing and go the extra mile to provide responsive customer support. Our fiber network delivers consistent uptime, backed by live support ready to assist.
Still have questions? Contact our team at 607-383-0595.
Still have questions? Contact our team at 607-383-0595.
05
Are there any hidden fees?
No. We believe in A Better Kind of Internet, which means transparent pricing and no data caps. The price that you see when you sign up for an Internet plan is the amount that you will actually pay. Our pricing is not introductory and we do not do annual price increases.
Still have questions? Contact our team at 607-383-0595.
Still have questions? Contact our team at 607-383-0595.
06
How do I contact support?
You can open a support ticket directly with our team any time in your Fiberspark Portal or by emailing support@fiberspark.com.
Alternatively, you can give us a call at 607-383-0595 during business hours.
Alternatively, you can give us a call at 607-383-0595 during business hours.
Fiberspark Internet
For over a decade, we have served the upstate New York region personally, proudly, and with dedicated quality service.
Blazing Fast Speeds
Experience fiber optic connections that keep your work and home internet reliable and streaming smooth.
07
What is fiber optic internet?
Fiber optic internet is a broadband technology that transmits data as pulses of light through thin strands of glass. Because light is immune to electrical interference and travels with very little signal loss, fiber delivers significantly higher speeds and more reliable performance than traditional copper-based internet connections like cable and DSL.
08
What does “symmetrical speed” mean?
Symmetrical speed means your upload and download speeds are equal. This is especially important for modern internet use, such as video conferencing, cloud backups, and uploading large files, where upload speed plays a major role.
09
Is fiber internet really faster?
Yes. Fiber can deliver speeds up to 5 Gbps (gigabit) or higher, and unlike cable, those speeds are consistent in both directions. This makes a noticeable difference for streaming, gaming, and multi-user households.
10
How does fiber handle multiple devices?
Fiber is ideal for households with many connected devices. Whether you have multiple people streaming, gaming, and working at the same time, fiber (with the proper router) can handle the load without significant slowdowns, thanks to its high bandwidth.
11
What is an open-access fiber network?
An open-access network is a system where one organization builds and maintains the fiber infrastructure, while multiple internet service providers use that infrastructure to deliver service. This can increase competition and give customers more choices.
12
Why is fiber considered "future-proof"?
Fiber cables can handle extremely high data capacities, meaning upgrades usually involve improving equipment rather than replacing the cables themselves.
13
What speed do I need?
It depends on usage, but most households benefit from 300 Mbps to 1 Gbps. Fiber is also designed to support many devices simultaneously without major slowdowns.
14
Is upgrading to fiber worth it?
For most users, yes. Fiber offers faster speeds, better reliability, and improved performance for modern internet needs, making it a strong long-term investment.
15
Why isn’t fiber available everywhere?
Fiber requires significant infrastructure investment and construction, so providers expand gradually based on demand and feasibility.
16
Can I request fiber in my neighborhood?
Yes, many providers allow you to register interest, which can influence future expansion decisions.
Dedicated In Supporting You
Friendly local Fiberspark experts are ready to help you anytime with quick, clear answers. Not Bots and No AI.
Fiberspark Residential Service
Ithaca, NY
Where we started, and we call home. Service plans available for homes & business.
Southern Tier Network
Our partner for fiber internet throughout the Southern Tier.
Jamestown BPU
Fiberspark now available to all addresses with JBPU Electric.
Sherburne Connect
Service available to Sherburne, Earlville, Columbus, and more.
Get the speed, stability, and performance your business needs with fiber connectivity. Fiber delivers on what modern businesses depend on.
